Training cycle for local municipalities “The availability and quality of customer-oriented services in municipalities”
LLI-59 The Cycle of Practical Training and Events Fostering Cooperation between Institutions and Capacity Building of Employees (OPEN LEADERSHIP)Date: 06. June 2018
Time: All Day
Rēzekne district, Latvia
Latgale Planning Region invites local municipalities of the region to participate in 10 day training cycle “The availability and quality of customer-oriented services in municipalities”.
First day of the training will take place in Rēzekne district on June 6, 2018.
The training cycle of ten days will focus on image building of municipalities, communication between municipality and its public, the formation of customer-oriented service skills, dealing with difficult customers, stress and conflict management and personal effectiveness. Participants of the training will learn how to manage their work in the municipalities by using LEAN management system.
We invite municipalities of Latgale Planning Region to delegate a representative to these activities, sending information about the participant (name, surname, phone No. and e-mail) to e-mail: pasts@lpr.gov.lv. The number of participants is limited!