Leading partner (Republican hospital of Kaunas) organized refresher courses for the medical and administration staff.

The aim of these courses – to build and strengthen overall medical and administration specialists’ qualification in the field of 11 topics such as:

• Team work. Participants discovered the importance of team work, effective ways of working in teams and how to strengthen and motivate teams.
• Participants were introduced to the concept of leadership behaviors and received effective leadership knowledge to improve organization’s performance.
• Conflicts management. Participants have received both theory about the reasons for emergence of conflicts and practical exercises on working with different types of people and turning arguments into discussion.
• Organization results evaluation. Participants were introduced to organizational assessment process in order to get valid information about the performance of an organization and the factors that affect that performance.
• Human resource management. During this training participants have received information about the role of human resource management and its impact on the results of the organization.
• Internal communication. Participants restored and strengthened respect ant conversation between different colleagues and departments and learned how to avoid potential crises.
• Strategic planning. Participants have learned the basic elements of strategic planning and developed the best strategic planning process to achieve organization’s goals.
• Time management. Participants have improved ability to plan and prioritize work and learned how to deal with unexpected events that steal time.
• Public speaking. Participants have developed and strengthened public speaking skills and received knowledge about preparation for public speaking and audience management during the speech.
• Stress management. During training participants were introduced to stress symptoms and basic principles of managing emotions and stress.
• Successful organization representation and image. Participants were provided with structure and content of organization’s image and developed its creating practical skills.

About 250 medical and administration specialists from different hospital’s departments from November 2018 till May 2019 have participated in these courses and received huge qualification upgrade which is and will be very useful for their everyday work. Most of the participants expressed very positive feedback.