During the implementation of the project IT solutions – 3 e-modules were created:
- e-module “Discount management” – provides administration of discount register or automatic calculation and recalculation based on new data received and data changes about persons who receive discount.
- e-module “Registration of e-cards and rules for calculating discounts” – ensures administration of registration and issue / annulation / renewal requirements of discount e-cards.
- e-module “Managing classificators” (elaborated by Jelgava and transferred to Siauliai) – administrates classificators that are used in processes of both above mentioned modules. Classificators ensure flexibility of system and possibility to adapt work of system in accordance to work of municipality and react to the possible changes in work of municipality.
With the development of these e-modules information technology solutions have been developed and implemented, which create conditions for the municipal administrations of Jelgava and Siauliai to have more improved effectiveness of providing and administrating public services by centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
Within this project Jelgava city council:
- Have developed new citizen e-cards (on bases of previous e-cards)
Jelgava city student e-card can be:
- used to receive allowances in public transport in Jelgava;
- used to provide allowances for school meals;
- used as a Reader’s Card in all Latvian libraries;
- used for registration for group and extracurricular activities.
The Jelgava city resident card can be:
- used to receive allowances in public transport in Jelgava;
- used to get discounts from service providers in the city;
- used for personal identification;
- used as a subscription ticket carrier for paid tickets;
- used as a Reader’s Card in all Latvian libraries;
- Has created “eTelpa.lv” (www.eTelpa.lv) – municipal portal created within the project and it provides Jelgava residents and organizations with an integrated platform for receiving specific e-services provided by Jelgava municipality online and will allow creating a unified identity profile for communication with the municipality.
Recipients of municipal allowances have the opportunity to:
- authenticate through Latvija.lv;
- link a resident’s profile to eTelpa.lv, your social network account or e-mail;
- look at your social status;
- the resident can receive information about social support promptly;
- see the allowances given to yourself and your children;
- receive feedback to the municipality;
- manage your e-cards;
- see what merchant discounts are available;
- see what transactions have been made with the card and what benefits have been received for these transactions;
- Purchase season tickets for municipal public transport.
Municipal merchants / entrepreneurs have the opportunity to:
- to grant discounts to the citizens (groups of the citizens) at their points of sale;
- Segment target groups;
- administer your discounts.
- Mobile application “Jelgavas pilsēta” developed within the project, which is a resident’s e-card and virtual wallet.
Citizens have the opportunity to:
- use the app without authentication;
- authenticate in the app;
- to find out the topicalities and news of Jelgava municipality;
- browse your statuses and the statuses of your minor children in a convenient way;
- correct your personal contact information;
- view the allowances granted;
- view subscription tickets;
- get discounts in Jelgava;
- get discounts in Siauliai with QR code;
- mark events on the interactive map in Jelgava, etc.
- An interactive map is available on mobile app and eTelpa.lv.
In it, both residents and any visitor to the city have the opportunity to register events in the city and they are displayed on the map, while representatives of the municipality have the opportunity to see the registered events and respond to reports. The interactive map provides an opportunity to follow events in the city in real time (including showing statistics on information requests at a specific location).
5. VPS module “eAtvieglojumi.lv” has been improved.
At present, the city of Jelgava has introduced a system of real-time social benefits, social services and discounts with the help of the VPS module “eAtvieglojumi”, which, using various IT solutions of the municipality and businesses, allows to receive the granted municipal allowances when paying for services. In addition – the VPS module “eAtvieglojumi” has new users – Zemgale Region Competence Development Center and Jelgava Municipal Operational Information Center.
Within this project Siauliai City Municipality Administration has developed:
- Smart Population and Service Register – the Population Register module acts as a common information base for the city’s population: it includes all persons who have declared their place of residence in Siauliai. The use of web-based services, as well as direct integrations, ensures the timely retrieval of information from other databases. The card registration and discount calculation rules’ module work in interaction with the discount management module. With their help, employees have the opportunity to create discounts, set important discount parameters such as the amount of the discount, start and end dates of the discount, as well as assign the population groups that can receive the formed discounts. Population groups are formed according to the parameters selected by the employee.
- Siauliai Citizen Portal – with the help of Siauliai Citizen Portal, city residents can adjust their contact details, see their own and their minor children’s physical cards and the operations performed with them, the discounts that have been assigned to them personally, as well as the discounts they have already used. During the implementation of the project, the possibilities for city residents to submit various requests, applications in electronic form through the Siauliai Citizen Portal and to receive answers and generated documents were significantly improved.
3. Mobile app “Šiauliai”. A mobile app has been designed as a product that integrates all the results of the project implementation. With its help, one can find out the city’s news, view the calendar of events in Siauliai and Jelgava. It is possible to get acquainted with Siauliai city tourism objects there, to plan the most convenient route to them. Additionally, using the mobile app, users are directed to the purchase of public transport tickets, can plan the most convenient route to the point of interest (combining public transport and walking), can get their personalized discounts in Jelgava.
Other elaborated documents you can find uders these links
For Siauliai:
https://www.siauliai.lt/page/view/938
For Jelgava:
https://www.jelgava.lv/lv/pasvaldiba/dokumenti/projekti/2019-gads/pilsetas-iedzivotaju-kartes-pieejamo-pakalpojumu-pilnveidosana-jelgava-un-saulos-(e-card)/
Elaborated documents in English:
LLI-152 Improvement of services available by citizen card in Jelgava and Siauliai (e-Card) | LATLIT
